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Readers Respond: Car dealership horror stories

Responses: 94

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There are plenty of honest, well-intentioned car salespeople out there... but there are also plenty that aren't. Have you dealt with the less-than-scrupulous sort? Tell us your car dealer horror story, so that others can spot the scams before they get taken. And if you're a car dealer, tell us about your worst buyer experience -- so that others will know what behavior to avoid.

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offleaseonly with Crapy service in FL

Dear All, Beware of offleaseonly guys from FL, because they will cheat you blindly and they sell you crapy insurance and protection plans wiouth telling you and literally cheat you with pricing on sale and what you will pay after financing. These people have lots and lots of used cars at good price shows on internet. But when you go there, they will make you wait for long and makes you nervous and then sell you all kind to protection plans and warrenties and coverage, which you don't need. But eventually that will adds up in your car financing amount and you will end-up paying lot more money than you expected. After you buy a car and go home. Then you think of calling and asking for help.....they will transfer you and transfer and put you on the hold for long enough that you hang-up yourself. Really crap service, but they sell lots of cars by putting good price on internet... and cheats people when they go to buy there.
—Guest maria

Nissan

I just bought a 2012 Nissan Versa....the salesman just called and said they want me to resign the bank that approved us for the loan and sign with another bank that has approved us and it will make our monthly payments lower? anyone heard of this before??
—Guest thinkning

Dealer says where giving car back

I went to a dealer with my 2008 dodge avenger,89.000 miles. My car is worth 6.500 and I still owed 11.500 at 21% intrest and still had 4 years left to pay off. I told dealer I wanted to get out of this car ( dodge) and into another car with better intrest rate. They said they could take care of me. They sold me a 2011 ford fusion se at 5.99% which I was very happy with .wow . He ask me for my keys to my dodge and ask for mileage . I noticed they did not check out my dodge at all. Then the dealer came out with the 5.9 % deal and said I was approved . And he told me they are giving the car back to capital one who owns the dodge at the end of the sale and signing was done and I was very happy the sales man who sold me the ford told me they will be sending my car back to my home and also told me to call capital one and tell them you can't afford my car and to come pick it up. To have it volunteer repo the dodge . And keep the ford.should I seek legal advice or tell capital one my story.
—Guest Alex

Bring back the Tercel, please!

I drive a 1996 Toyota Tercel. I bought it in 2005 from a private owner for $2500 with 106,000 miles on it. It drives like a golf cart, but it is the best car I've ever owned. I haven't had any major repairs. I've changed the timing belt twice. It has had one front axle and bering ($300) repaired last February. The transmition has not shown any bad signs at all. I do have to check the oil about twice a month. This car still gets me to work and back comfortablely at 70 miles a day. It now has over 255,000 miles on it and it is still running well. I outran a jag this morning, but jaguar drivers are slow. I'm looking at reveiws of other cars as Toyota doesn't make the Tercel anymore and I'm very disapointed. I'm not going to buy a used Yaris with a speedometer in the middle of the dash. I'll probably look for a Civic. Please bring back the Tercel. Some of us don't care for fancy. I only drive manuals. I just need a reliable car for my measily little paycheck.
—Guest redone

Bad sale

we brought a vaxhall corsa W reg 4 days ago and they said that the car was ok and just needed a switch for the fan on it, well we paid for the car and then, it started playing up, only to find when my uncle came down (he been a qualified mechanic sor 20+years) and he said not worth anything it had the wrong engine in it the oil pump was on it way out and we think it has a overheat problem. so this stupid seller should be named and shamed, lesley prentice of gorefeild and graham prentice.
—Guest Simon

Catch the lie before you buy ..

The sales people at ***** Volkswagen will tell you anything to sell a car. An internet sales representative from Garnet informed me that a Passat TDI SEL would get 48 mpg. The federal government estimates that under real world driving conditions, the car maxes out at about 40 mpg on the highway. When I complained about what was either a negligent misstatement of fact or an outright lie, a sales manager accused me of insulting her sales people. Then she justified the deceit by suggesting that some Passat TDI customers actually achieved 25 percent better mileage (48 mpg) than the Energy Department claimed. After I complained to VW corporate, the manager backpedaled furiously on the bogus gas mileage claim. Bottom Line: ****** Volkswagen is a sleazy, deceitful grind shop. Avoid it like the plague,
—Guest Tim Ireland

2000 4runner bad rear end

2000 4runner bought from chevy peoria il 14 days after purchase i notice the rearend is leaking as i get a closer look there is epoxy all over the rear pumpkin it is either cracked or rusted out you cant tell me that dealer didnt catch this before they put on lot as they tell me they didnt know anything about it just what i figured as they say they wouldnt sell a car with a problem like that another dealer to chalk up as a online phony
—Guest jamie t

VW with Mangled Seat belts, Water Leaks

Bought a 2003 VW from ***** **********, Bristol, Tenn on November 7, 2011. Two seat belts had been chewed in-half by prior owners dog. Dealer stated that car was safe to drive. Found out from Highway Patrol that was a lie. Dealer promised to fix automatic door locks, electrical system problems, ripped driver's seat and extensive water leaks that started immediately after purchase. A two day attempt to fix problems was botched. During ice storm the front floor board was saturated with water. The interior windows froze-over when the heater was turned on and driver and his 14 year old son were almost killed when the pulled in front of an on-coming car. Driver had to keep air conditioner on to negate the temperature difference. The driver and son were frozen. The car was taken straight to dealership who refused to do an immediate repair or give buyer another car for a safe return home for him and his minor son. Dealer lied to the BBB and stated that he offer the buyers their money back.
—1coconut

Honda Superstore

Here is my situation; I went to **** ****** Honda dealership in Huntington Beach, CA to look at the leases and to purchase a lease. The salesman was nice and he shared his belief with me about God. Looked at some cars and went to run the credit check. I was told that I could not get the advertised offer of zero down and would have to come up with $880.00 dollars, I asked if they would take my 1997 Honda Accord in as a trade in, but that I wanted $500.00 for the car, my salesman wrote on a piece of paper with the amount of $650.00 I thought it was for the trade in, but on the final paperwork there was no trade in just the $650.00 for a down and n/a for a trade in. However the sales man told me to leave the car at the location I had it at for an estimate for repair and that I should bring him the pink slip and put it in an envelope and give to the front desk. When I called the manager and complained about this incident he had the salesman call me and give me a story that he was going to
—Guest Sammy

Can't get rid of Rogue

I bought a new Nissan Rogue from **** Nissan (new owner) in Highland Park. Didn't notice wind noise during test drive, as salesman had heat on blast and radio on, which goes louder as speed increases. When we returned, car started beeping. He said it was because he had opened the sunroof by mistake. I noticed wind noise once I turned the radio down, when I was almost home. Next day horrible wind noise. I searched on wind noise to find a number of posts about wind noise, CVT, and electrical problems. Had a thought recreate test drive...heat blasting, radio on and open sunroof. You guessed it! Noise gone. The level of dishonest is obvious. Go to dealer to express concern. Saleman says "You bought a car...You are an adult". The person he said was the mgr on Thursday is now selling cars and I meet the real manager. This is a predominantly white, affluent area. I can't imagine they treat the local patrons this way.
—Guest HP Horror

Can't get rid of Rogue

I bought a new Nissan Rogue from **** Nissan (new owner) in Highland Park. Didn't notice wind noise during test drive, as salesman had heat on blast and radio on, which goes louder as speed increases. When we returned, car started beeping. He said it was because he had opened the sunroof by mistake. I noticed wind noise once I turned the radio down, when I was almost home. Next day horrible wind noise. I searched on wind noise to find a number of posts about wind noise, CVT, and electrical problems. Had a thought recreate test drive...heat blasting, radio on and open sunroof. You guessed it! Noise gone. The level of dishonest is obvious. Go to dealer to express concern. Saleman says "You bought a car...You are an adult". The person he said was the mgr on Thursday is now selling cars and I meet the real manager. This is a predominantly white, affluent area. I can't imagine they treat the local patrons this way.
—Guest HP Horror

Nightmare used car dealer

I bought a used rx7 from a used car dealer. thought it was a great car but it was not. After seeing why it would not heat up we found that there was no thermostat. On top of that the coolant was filled with rust. changed everything that i could see. The car proceeds to overheat. I take it back to the dealer, start to ask about the maintenance paperwork that they said that they had. come to find out they don't. He calls his wife in to ask about if she said something about the paperwork. She then lies and he proceeds to yell and threaten myself and my grandmother. I then have to call the police. How wonderful people can be when you give them 6000 dollars of your hard earned money.
—Guest tom peter

Dealer Charging Me to Print Work Orders?

I noticed the last time that I took my car in for an oil change that at the bottom of the invoice it says "$1.99 for printing of office materials". I asked and was informed that they charge for printing invoices for work orders. Leave it to a dealership in Highlands County to pull that stupid trick!
—Guest Frank

Nissan

I bought a car had it for 23 days now nissan wants to discuss things and wants us to take car why do they let us drive car off lot then want it back . can any one help please.
—Guest Stressed

VW nightmare!

VW in lake park Fl, leased me a brand new 2011 Tiguan SE with moonroof and navi. The car is a lemon and the dealership refuses to do anything about it. The general manager felt that yelling at me over the phone that it wasn't his problem and then hanging up was some how customer service. VW America says they can't do anything until the dealer finds a problem. The "diagnostic" shows no-fault codes but the accelerator doesn't work, abs grab, EPC light comes on = engine malfunction, windows roll down when car engine turned off, auto windows don't always work, remote keys don't always work, iPhone doesnt connect to radio but shows on screen..though no sound comes out.
—Guest Ann Schwarz

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Car dealership horror stories

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